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Frequently Asked Questions

  What is your product Warranty?
  What does it cost to replace broken pieces?
  What is your exchange policy?


What is your product Warranty?

Any piece defective in material or workmanship will be replaced at no charge.

Skilled handcrafted workmanship ensures the permanent quality and value of your Celebrity china, crystal, tableware, casualware, and cutlery. There is no "perfect" piece of any handcrafted product and slight variations are regarded as desirable.

LIFETIME PATTERNS: Celebrity warrants your pattern to be permanent and open stock, available for lifetime replacements.

 



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What does it cost to replace broken pieces?

HALF PRICE REPLACEMENTS: Any piece damaged under any circumstances can be replaced at one half of retail price at the time of replacement.



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What is your exchange policy?

EXCHANGE POLICY: A Celebrity pattern can be exchanged for up to five years if the pattern is unused and in original packaging. The price differential (if any) is based on the retail price at the time of exchange.

It is possible a Celebrity pattern might be unavailable due to circumstances beyond anyone's control. Should this ever happen, you would have the option to exchange for a current Celebrity pattern.



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